Returns & Faults

This page summarizes the main rules for withdrawal, cancellation, and faulty fulfilment. It does not limit any mandatory consumer rights that apply under law.

1. Returns due to change of mind

Where no statutory exception applies, consumers may generally exercise the 14-day right of withdrawal under Hungarian and EU law from the day of receipt.

A statutory exception may apply in particular for products made to the consumer's specifications or clearly personalized products. If such an exception is relevant, we provide notice before the order is completed.

If you want to exercise a withdrawal right, please contact us before sending anything back so we can coordinate the correct return process. This coordination request does not limit any mandatory legal right.

2. Faulty, damaged, or incorrect items

If the product arrives damaged, is faulty, or is verifiably not what was ordered, please contact us as soon as possible with your order number and, where possible, photos.

Depending on the circumstances and the legal framework, we may offer repair, replacement, re-production, a price reduction, or a refund.

3. Cancellation before production starts

If you notify us shortly after placing the order and production has not yet started, cancellation may still be possible. If fulfilment has already started, the available options depend on the specific circumstances.

4. Return coordination

Please do not send products back without prior coordination. Failing to coordinate first can slow down or complicate the handling of your request.

For ordinary change-of-mind returns where a withdrawal right applies, the direct cost of return shipment is generally borne by the customer unless mandatory law provides otherwise. Faulty fulfilment is handled differently.

5. Contact

Email: info@noctivgrid.com
Phone: +36 30 473 2001