complaints

Complaints & Remedies

redress / remedies / support

If you have a complaint about an order, fulfilment, or customer handling, this page explains the main contact channels and available remedies.

1. Where to submit a complaint

You can submit your complaint via info@noctivgrid.com or by phone at +36 30 473 2001. Written contact is preferable where order data or supporting evidence is involved.

2. What to include

  • your order number
  • your name and contact details
  • a short description of the problem
  • photos or other supporting evidence where relevant

3. Response time

We aim to provide a substantive response to written complaints as soon as possible, but no later than 30 days.

4. Conciliation body

The conciliation body competent based on the registered office of the business is the Baranya County Conciliation Body.
Address: 7625 Pécs, Majorossy I. u. 36., Hungary
Phone: +36 72 507 154
Website: baranyabekeltetes.hu

5. EU dispute resolution

The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025. The current list of European consumer dispute resolution bodies is available at consumer-redress.ec.europa.eu/dispute-resolution-bodies.

This information does not limit any mandatory consumer rights that apply under law.